Or you may be quicker than average! You won’t be involved the whole time. We look after your details carefully. 1. 3 weeks ago. 0 or 3. These prices are for new customers only. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. The Gig1 broadband service offers average download speeds of 1,130Mbps – that’s 17 times faster than the national average – which enables households to do more online at the same time and on multiple devices. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. 90. 17 minutes ago. you take control of your Virgin Media life. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Switching to Virgin Media? QuickStart self install; Broadband. Browse Virgin Media Virgin Media Community. Pay a fee. TV 360 and home phone not currently available in 2022/23 network expansion areas. Step 4. Moving home soon? Go through. Hello, my Virgin Media Kit was scheduled to be delivered today (Sat 30th April 2020) I got a text today saying my Virgin Media Kit was on its way, however nobody has attempted to deliver all day, can you help please?QuickStart, set up and connections. This means I won't have any internet access over Christmas. Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. TV 360 and home phone not currently available in 2022/23 network expansion areas. £30 an appointment – If you can get QuickStart but choose not to. Excludes broadband faults and broadband network outages. At Virgin Media, our customers come first and we aim to give you the best customer service possible. Got my virgin media self install kit but I don't have a virgin socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Lines are open 12pm-10pm, 7 days a week. I don't longer work there. £8p/m extra or included with Gig1 or Volt. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. 50 a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This should give you the correct specs for internal cabling (Page 20 onward)& external ducting. The app’s available to all Virgin Media Broadband customers. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. I’m just wondering if the self-install kit will be deliv. 102. Hi, My self install pack was due to arrive yesterday but I still haven’t received it. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. TV 360 and home phone not currently available in 2022/23 network expansion areas. Broadband + Phone: M200 Fibre Broadband – 213Mbps at £30 monthly. On your day install we will require:If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. . If a subsequent equipment fault or service issue arises during the self-installation this will constitute a fault, and any credit will be applicable from the point at which the customer attempted to install the service and notified Virgin Media of a total loss of service as per paragraphs 8-17. Pay Monthly SIMs; Family Plan; Learn about mobile. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Find out here. Control your services Got mobile? Keep on top of parental controls, spending caps, roaming, contact details, billing preferences and buy a data add-on in a few taps. The installation should take around an hour. You'll also receive your contract either by email or by post to check and sign. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. 0 once you have your Quickstart box. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Can anyone help?Normally £6. Virgin Fibre Areas only. SpeedWeb Safe only works when you’re connected to your Virgin Broadband at home. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media services are only available in eligible Virgin Media network areas. TV 360 and home phone not currently available in 2022/23 network expansion areas. Networking and WiFi. 2 hours ago. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Team Spirit can be cancelled at any time by providing 30 days’ notice. Step 3 - Label the box – a letter came with the. Browse. Sky, like most broadband providers in the UK, uses the Openreach broadband network to provide its services. Community; Volt. We’ve also made setting up your broadband easy with our QuickStart self-installation kits. Seamlessly set up your broadband connection with Virgin Media's comprehensive guide. Pretty easy to install your home internet. Every time the date is changed I have been sent the same text message:. openreach how to self install your broadband connection uswitch self installation support for internet customers at t official site installing your kit yourself discover virgin mediaVirgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. To run the scan, simply connect to your. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We have a self-installation option called Quickstart. If Virgin Media cabling. . Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. But if you feel we’ve fallen short of this, please let us know. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. What you get in your QuickStart pack depends on what Virgin Media services you ordered. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Explain what needs to be done and book an engineer visit. 1Gb Broadband & Virgin Media Bigger TV €12 off for 12. QuickStart self-install pack delivery delayed by over 1 month. John. Need help installing Virgin Media broadband? Use our QuickStart self installation package for quicker broadband and internet set up. No sign of gigabit DSL so I'm willing to try one of Virgin's <500Mb options for about the. This means you may find Virgin Fibre, Voice and Virgin TV services are intermittent. Virgin Media installation information is important for new Virgin users or users changing homes. Hey I just got my broadband router delivered but I don’t have a plug anywhere is my home to plug. You can also add WiFi Max to our. TV 360 and home phone not currently available in 2022/23 network expansion areas. Quick tips on prepping for Virgin Media technician's visit. A great internet experience can move you. At least 30Mbps download speeds in every room or £100 one-off credit. I could connect it in my house self install. indd 1 09/03/2016 12:48. Mobile customers can also use the app to keep on. the Virgin. Quick tips on prepping for Virgin Media technician's visit. For busy households with over 10 devices. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media services are only available in eligible Virgin Media network areas. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. 100. No setup fee. You might recall when you first placed your order we gave you two choices as to how you set up your Virgin Media services. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. on 02-05-2022 12:35. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. . Smart Home. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. Alessandro Volta. Our Codes of Practice. We have been waiting for a pre-installation of broadband to our house in Brixham, Devon. To do this, you’ll need to wait until you receive your tracking email. I had virgin back in 2008. No setup fee. Virgin Fibre Areas only. If you have any questions just comment down below. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). £35 to switch on your new services. Hoping someone can help me with a pre-installation question. From £ 38 a month. . Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. 0 or Hub 3. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Sorry to hear you need some additional support with your installation due to missing some sockets required. We wanted to let you know that from 31 March 2019 Virgin Media and Snapfish will no longer be offering free prints. Booking an engineer is easy with Virgin Media. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Installing and configuring your kitRe: Self Install kit not delivered. These prices are for new customers only. Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. QuickStart, set up and connections. the Virgin Media broadband and home phone service. I work from home and my previous contract will run out next week so I really cannot be without internet. 14 minutes ago. Hi there, I have recently signed up for broadband and selected the self install kit for delivery. However, if you have an existing Virgin Media connection, they offer a self-install package called QuickStart. We do broadband. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. That is a rooftop aerial outlet for Freeview TV. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. Select Netflix Premium to access 4K Ultra HD with compatible devices. Joining in. Google Play. Excludes broadband faults and broadband network outages. on 04-01-2023 20:21. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. During a vishing call, you may have asked to download. We would like to show you a description here but the site won’t allow us. WiFi Booster can be. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media reserves the right to withdraw this offer at any time. Plus get help on things like wayleave & access agreements. TV 360 and home phone not currently available in 2022/23 network expansion areas. on 03-12-2022 10:11. When you turn on your phone, you’ll need to enter a PIN to activate your new SIM card. To run the scan, simply connect to your Hub. Best time to contact you. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. If you in a property that's recently been added to Virgin Media's network we have another video th. Just be aware that changing installation or delivery dates might affect your Virgin Media start date and your first bill, but don’t worry – we’ll let you know if it does. How to install Virgin Media Broadband? If you’ve received one of our Quickstart kits, you’ll find some simple step-by-step instructions in the pack. You can have it posted to your home or collect it. g. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. TV 360 and home phone not currently available in 2022/23 network expansion areas. How to install Virgin Media Broadband? If you’ve received one of our Quickstart kits, you’ll find some simple step-by-step instructions in the pack. 168. Yes! When you join Netflix, you’ll get to choose your Netflix plan. We'll call you during the working week - not at weekends. We would like to show you a description here but the site won’t allow us. Drop us an email at the relevant address above with your business name and company. When I called to actually get the package and confirm the start date and such things, I was guaranteed that I could just get a quickstart self-install kit, which is great. Huawei. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Pop the power cable into a nearby plug socket, and turn it on. 2. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin media pod is an intelligent #wifi extender. As more of our customers are choosing to use alternative apps and services, we’ve now closed Virgin Media Cloud. Options. How to transfer your home phone number. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Gigabit broadband also paves the way for future technologies and applications such as metaverse-style augmented and virtual. . 1 days; BT – 8. This promotion means you won’t pay the usual setup fee of £35. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 0. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. Offer: Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit Unlimited plan, are active. The QuickStart pack was supposed to arrive today, however, I have had no update on the order (no dispatch notification or yodel tracking ID). If your home has been connected to Virgin’s network previously, you may be eligible to self-install with its QuickStart pack (within 4 days). This easy-peasy guide to installing your TV, broadband and home phone is designed to make everything, well,. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. BT no longer charges a 'broadband cease charge'. 8 Virgin Media discount codes for November 2023. At the point of sale I explained to the advisor that there was a blocked cabling duct under my driveway near to the house. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). We’ve also made setting up your broadband easy with our QuickStart self-installation kits. These prices are for new. In fact, it even beats the discounted plans that you can get when you sign a long-term contract or bundle multiple services. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Thu Aug 18 2022 - 05:00. £5. All Virgin Media Broadband customers can connect to Wi-Free. indd 3 09/03/2016 12:48Check out the do's and don'ts, in our Community FAQs. Self install issues on 18-07-2022 07:46. This video is for you. You must be a Virgin Media Broadband customer & in the home of another participating Virgin Media Broadband customer to avail of the Wi-Free service. To change this setting, follow these steps: Enter the Hub’s IP address 192. No Splitter received with self-install setup kit in QuickStart, set up and connections 17-10-2023; Help with rewiring house for Virgin in QuickStart, set up and connections 16-08-2023; Gig1 upgrade self install, unsure about current questionable coax. Whether you go for one of our QuickStart self-installation kits or prefer to get your broadband installed by one of our engineers, we’ll get you set up and online at no. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. D01 C9W8Virgin Media Gig1 Fibre Broadband (avg upload speed 104Mbps) vs UK 24-hour average upload speed (9. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. E. Some more cables then connect to your modem to the outside world. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFree Virgin Media Hub 5 Wi-Fi router. @robbo321 wrote:. However, if you’re already receiving free prints, you will continue to do so for the duration of your offer. Everything you need will be at your doorstep with easy-peasy instructions to get you connected. Contact your chosen provider and arrange to have a new line installed. How to transfer your home phone number. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Account - Cable. We'll work with you to put things right and we'll always try to use your feedback to improve things where we can. HD box may differ from that shown. As in the title. . Entertain me; Broadband Deals. This can be changed for a number of reasons, if you. 9% proven broadband reliability and our Best in Test 2023 result awarded by Umlaut, means you’ve already chosen Ireland’s Best Broadband. Manage Your Account. I'm here to share knowledge, I don't work for Virgin Media. Hi, I ordered a broadband package a few days ago. Please let us know if you wish to change your delivery method. Installing Our Equipment – Quickstart (self-installation) and Technician Installation. I have today received my self install kit. This promotion means you won’t pay the usual setup fee of £35. Vonage 2nd line. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Fibre broadband • Virgin Media WiFi Hub • 54Mbps average download speed • 5Mbps average upload speed. If it would benefit you, we do offer a click and collect service. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below. I did have an email confirming my order has been placed and the pack would arrive yesterday. SHARE. There is a good chance the self-installation Kit (including any service equipment) was sent out to you ahead of your contact to us advising about the lack of internal socket. That’s why we use a different type of cable than the copper wire mostly used by Sky and BT. The forum team may help with a deadlock letter (If not the compo). Install your Broadband Install your Broadband I want to connect with a tablet or mobile Connect manually To connect manually with Windows find the network on your computer first, click the connect button and then enter the WiFi password. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media services are only available in eligible Virgin Media network areas. Do: use the Connect app to run a super-intelligent WiFi home scan. Re: Self install kit not arrived (cant delete post on wrong reply sorry ) 03-08-2022 15:27 - edited 03-08-2022 15:36 update 3pm and an egineer named john turned up and connected my internet really quickly and proffensionally installed my internet and provided a router that yodel lost 10/10 , thank youAfter we’ve booked your installation, you’ll receive an email confirming the date and time slot, as well as some instructions for the install day. €60 a month. No need to back up your phone’s email or calendar, they’re already stored in the cloud, ready for you to access using the Gmail or Google Calendar app on another device. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Learn more. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. We can understand the frustration caused and we want to best help. Up to 3 WiFi Pods if needed. Switch on automatic backups in the Google One Android appThe Super Hub is easy to self-install Early verdict. Virgin Media services are only available in eligible Virgin Media network areas. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Check your package & bills . If our technician needs to install our cables and switch your broadband over, it will take more time, but you’ll be offered the next available installation visit when you place your order. These prices are for new customers only. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media's router is simple to install, so much so that the company offers it as a quick-start, self-install option which works well if you. I can only find the TV socket. There is a good chance the self-installation Kit (including any service equipment) was sent out to you ahead of your contact to us advising about the lack of internal socket. 86% network reliability, so the whole household can scroll, meme and stream. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. If not, then appointments should be available within 14 days. You simply plug the kit in, preferably somewhere out in the open, and connect!Call the pre-installation and delivery team on 0800 052 1734, explain the problem, and see if it can be moved forward. There must have been a previous installation or you would not have been offered a self install. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Virgin Media services are only available in eligible Virgin Media network areas. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. This promotion means you won’t pay the usual setup fee of £35. Learn more. A single-digit number can make getting stuff done online feel like walking slowly uphill, while a high number is like riding a motorbike down a road with no traffic. How can I now get it arranged to have the pack delivered when I'll be at the property. TV; Buy a TV package; Add or upgrade TV; Buy premium channels;. That is a rooftop aerial outlet for Freeview TV. TV 360 and home phone not currently available in 2022/23 network expansion areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Up to 3 WiFi Pods if needed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. On top of that, Virgin Media also offers a self-install option. Leave it off for about 10 seconds. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Virgin Media services are only available in eligible Virgin Media network areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 9 months’ discount (£274. Meanwhile I have not even received my account number to at least sign up and get an update on my order, neither have I received an email from Yodel, I. Red light means a connection issue. Premium PC Support can help you with computer problems that are not directly related to our broadband service such as setting up a new computer, fi rewalls and virus protection. The agreement. This promotion means you won’t pay the usual setup fee of £35. In this article, we will learn about the different options to install Virgin media's Broadband; self-install kit (Quickstart) or to have your Broadband installed by a technician. jpeg1. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. With ultrafast download speeds averaging 1. That’s why we use a different type of cable than the copper wire mostly used by Sky and BT. This video is for you. I have been able to access your service on our system and I can see you may be affected by an ongoing SNR outage. Learn more. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. TV 360 and home phone not currently available in 2022/23 network expansion areas. That’s the fastest WiFi guarantee of any major provider. Available with M50 broadband or faster. No setup fee is available on all bundles, broadband & phone, and broadband only packages. This promotion means you won’t pay the usual setup fee of £35. Back to Shop. M100 Fibre Broadband and Virgin Phone: New customers only. That’s more than double the fastest widely available speeds advertised by Sky and. Sometimes there is no wall box, just a trailing cable. Your engineer will arrive at your chosen time on your chosen day. £8p/m extra or included with Gig1 or Volt. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Hi @Robertvm 👋. Explain what needs to be done and book an engineer visit. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Can I have engineer visit and setup it? Thanks. Offer closes 31/12/2023. in. Alternative phone number. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Generally, the process involves the following steps: Check availability: Before placing an order, you should check if Virgin Media's broadband services are available in your area. If you in a property that's recently been added to Virgin Media's network we have another video th. Options. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. Lines are open 12pm-10pm, 7 days a week. 50) and extra HD box worth £6. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Virgin Media Help - Get help, tips and advice to m. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Sign in . Your engineer will arrive at your chosen time on your chosen day. No setup fee. 86% network reliability, so the whole household can scroll, meme and stream. Use the links below to find out more. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial. 1Gb Broadband & Loaded TV : Minimum period of 12 months applies. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property.